Refund & Cancellation Policy

Donations to Bloom One Foundation are voluntary contributions made to support our charitable causes. As a registered non-profit organization, donations are typically considered final and non-refundable.

However, we understand that exceptional circumstances may arise, and we handle refund requests on a case-by-case basis.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Technical Errors: If you were charged multiple times due to a technical error
• Wrong Amount: If you were charged an incorrect amount due to system malfunction
• Campaign Cancellation: If a campaign is canceled before funds are transferred to the beneficiary
• Fraudulent Campaign: If a campaign is found to be fraudulent (rare, as we verify all campaigns)
• Accidental Donation: If you can demonstrate that the donation was made accidentally

• Refund requests must be made within 7 days of the donation
• Requests made after 7 days will not be entertained except in extraordinary circumstances
• Once funds have been transferred to the beneficiary, refunds cannot be processed

4. How to Request a Refund

To request a refund, follow these steps:

1. Email us at contact@bloomonefoundation.org
2. Include subject line: "Refund Request - [Your Transaction ID]"
3. Provide the following details:
   • Full name
   • Email address used for donation
   • Transaction ID / Receipt number
   • Donation amount and date
   • Campaign name
   • Detailed reason for refund request
4. Attach screenshot of payment receipt if available

5. Refund Processing

• Review Period: We will review your request within 5-7 business days
• Approval Notification: If approved, you will receive an email confirmation
• Processing Time: Approved refunds will be processed within 10-15 business days
• Payment Gateway Charges: Transaction fees (2-3%) charged by payment gateway are non-refundable
• Refund Method: Refunds will be credited to the original payment method
• Bank Processing: Additional 5-7 business days for bank processing

6. Non-Refundable Scenarios

Refunds will NOT be granted in the following cases:

• Change of mind after making a voluntary donation
• Disagreement with how funds were utilized (as per campaign description)
• Campaign did not reach its goal but funds were still used for partial treatment
• Personal financial difficulties after making donation
• Requests made after funds have been transferred to beneficiary
• Donations made more than 7 days ago (except in exceptional circumstances)

7. Cancellation Policy

For recurring donations or scheduled donations:

• You can cancel future scheduled donations at any time by contacting us
• Cancellation will take effect from the next billing cycle
• Already processed donations are subject to our standard refund policy

8. Failed Transactions

• If a transaction fails but amount is debited, it will be automatically refunded by the payment gateway within 5-7 business days
• If automatic refund doesn't occur, contact us with transaction details
• We will coordinate with Razorpay to expedite the refund

9. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional documentation supporting your case
• Management decision will be final